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Inspection report

Date of Inspection: 14 August 2014
Date of Publication: 4 September 2014
Inspection Report published 04 September 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 August 2014 and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

At the last inspection in November 2013 the provider told us they would conduct a satisfaction survey to gain the views of patients who used the service. At this inspection in August 2014 we saw they had developed a system to ensure they gained patients’ views and opinions about the practice. The dental nurse explained that all the receptionists hand out surveys to patients after they had finished their treatment. They told us "people are happy to complete them as patients love him (the dentist)".

We looked at the 15 completed questionnaires and found that the majority of responses were positive. Over 90% of patients 'strongly agreed’ that they were happy with the facilities and practice. Their comments included “I am really happy here I wouldn't go anywhere else”,” the dentist is great about giving advice" and "everyone is so nice and kind". The dental nurse told as the dentist monitored the results of the survey as each was taken into the office for him to read.

There was a suggestion box in the waiting area with printed slips for patients to make comments about the practice. We saw that patients had not made any suggestions and there were no complaints either.

We looked at the accident/ incident book and found it was completed. There was one minor accident recorded in 2014. The dental nurse told us "the accidents are mostly about us nurses having minor injuries using the equipment”. We saw that the dentist signed each entry in the accident book and wrote a recommendation for future work to ensure the accident did not happen again. The dental nurse confirmed the recommendations about the storage and handling of equipment was followed by the staff team.

We saw there was a system in place for recording complaints although the dental nurse told us no complaints had been received. The dental nurse told us patients were encouraged to read the complaints policy in the waiting room but “no one has made a complaint".