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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF


Inspection carried out on 8 January 2013

During a routine inspection

We spoke to three people who used the service who told us they were given appropriate information and support regarding their treatment options and costs. They were very positive about the care and treatment they received.

People told us that consultations and treatments were undertaken in private and they felt their privacy was respected.

People spoken with also reported that appointments were flexible to meet their needs and the service was accessible, comfortable, clean and accommodating. Some comments made were; -

�It�s a great service. All the staff are friendly.�

�The service is very good and supports me with my dental health.�

We found that the people who used the service were given information around their treatment options, costs and health care advice.

There were systems in place to gather the views of the people who used the service about the care and support provided.

The surgeries and reception areas were clean and there were systems in place to promote good hygiene.

The staff were provided with the support and training needed to appropriately support the needs of the people who used the service.