You are here

The Walpole Street Dental Practice

All reports

Inspection report

Date of Inspection: 11 July 2012
Date of Publication: 7 August 2012
Inspection Report published 7 August 2012 PDF

Overview

Inspection carried out on 11 July 2012

During a routine inspection

We spoke with two patients who both said that they were given appropriate information about their treatment and fees. They told us that they were treated with respect and dignity and always had procedures explained to them. Patients said that staff were always polite and courteous and one patient said that they were "marvellous" at explaining the treatment process to her.

Patients said that were satisfied with the quality of the care and treatment they received. One patient described her treatment as "First rate" and all staff were described as "professional, kind and caring". Evidence from one �thank you� card stated "I really appreciate your kindness and for making me feel so comfortable and safe".

Patients said that the practice was always clean, tidy and well maintained. One patient said that the practice observed the "highest standards of hygiene".