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Archived: The Providence Projects - Percy

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Inspection report

Date of Inspection: 6, 7 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF | 87.42 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 August 2013 and 7 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with 13 people who were at different stages of their treatment programme. They all told us they thought the staff who worked at the Providence Projects were skilled and competent.

One person said, “I have learnt so much. They are brilliant”.

Another person said, “The counsellors are brilliant. They do their job to a T. They understand our problems. They are intuitive. I think they are really good. They know their stuff so well”.

A third person said, “They are pretty good at what they do. They explain everything and go over it again so no one gets left behind. My confidence is beginning to return”.

Staff received appropriate professional development.

The staff team at the providence Projects comprises two team. One team of counsellors/therapist and a team of housing support workers. We spoke in detail with four counsellors and three support workers. They all told us they had relevant experience and qualifications.

Counsellors told us they received formal clinical supervision every two weeks with an external facilitator and also received an annual appraisal about their performance. They also told us that if they wanted formal one-to-one supervision this was arranged with the director of treatment.

Support workers told us they met as a group for informal supervision. They also told us they received formal annual appraisal about their performance.

All the staff we spoke with told us they felt supported by senior staff and colleagues. They gave us examples of the support they had received when they had personal problems such as bereavement or injury.

Records we looked at showed that qualifications held by members of the staff team included first and second level degrees and diplomas in counselling and qualifications in group work for counsellors. We noted that a support worker had a national vocational qualification in health and social care. We also saw that the majority of staff had certificates that showed they had completed training about the administration of medicines, safeguarding vulnerable adults, fire safety and emergency first aid. Other training staff members had completed included health and safety, overdose awareness, blood borne virus, management and dealing with aggressive people.

We also saw records that confirmed what staff members told us about formal supervision and annual appraisal.