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Inspection report

Date of Inspection: 26 February 2014
Date of Publication: 19 March 2014
Inspection Report published 19 March 2014 PDF | 74.98 KB

Overview

Inspection carried out on 26 February 2014

During a routine inspection

We spoke with five people living in the home and six members of staff. We observed people interacting animatedly and happily with staff. People told us they had no concerns and were happy living in the home.

People were fully involved in the planning of their care. They told us "I talk to my key worker (allocated member of staff)" and "my key worker helps me". They said they enjoyed going to college, to work and for short trips away. People had access to information about their care and support in easy read formats using personal photographs and pictures. People were supported to be independent around their home and in the local community.

People had access to safe and accessible accommodation which was well maintained and decorated to a high standard. People told us they had chosen the colour schemes for their rooms. Arrangements were in place to ensure effective systems to minimise risks to people.

Staff were properly trained and supervised. They were able to gain the skills and qualifications relevant to their work. For instance they had completed courses in autism awareness, diabetes and epilepsy. Staff told us they completed assessments and were observed in their work to ensure they were competent to carry out their role. People told us "staff are nice" and "staff are ok".

There were opportunities for people to provide feedback about their care and support. They had access to the complaints procedure in an appropriate format and to residents' meetings.