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Archived: Caremark (Redbridge)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF | 76.36 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 February 2013, talked with people who use the service and talked with staff. We received feedback from people using comment cards.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People we spoke with told us they were treated with respect. They said care workers maintained their dignity when they received personal care. Staff told us they treated people with respect and maintained their dignity. One care worker said "I speak to them in a tender way like my parents."

People who used the service understood the care and treatment choices available to them. Management and staff told us people were given choice about how their care was delivered, for example what they wanted to eat and wear. People we spoke with confirmed this. There were assessments in files indicating people and their relatives were involved in planning their care and treatment and they were provided with choice regarding their care.

People who used the service were given appropriate information and support regarding their care or treatment. Management told us people had a folder in their homes with information about their care. We viewed a sample folder used for training purposes. We saw it contained a copy of a care plan and information about the service including a service user agreement (a contract between the provider and the people who received care), and contact details for the agency.

People were supported in promoting their independence and community involvement. People said care workers encouraged them to remain independent, for example, to wash themselves where they were able and in moving around their home. Staff confirmed they encouraged people through prompts and positive language.

People's diversity, values and human rights were respected. Staff told us they respected people's cultural, ethnic and religious. They told us how they accommodated people's diversity such as removing their shoes when entering people's houses to respect people’s faith.