The Care Quality Commission

Archived: S.P.T.S. Salisbury Patient Transport Services

29 Ancient Way, Salisbury, Wiltshire, SP2 8TE (01722) 502987

Provided and run by:
Mr Iain Wright

All Inspections

11 January 2013

During a routine inspection

The manager told us people had some choice about the times they were picked up and returned home. They told us 'people can chose to have the ambulance for their sole use if they wish. They can choose when I pick them up and when they are taken home."

We looked at the booking forms used by the service and saw they included information that would assist people to get the service they required.

The service had comprehensive policies and procedures about the safeguarding of both adults and children. The manager was able to describe these procedures which showed they understood them.

The manager told us "currently there is just myself and the one ambulance. I have just a few regular patients that I take to hospital for their appointments. I hope to expand the service and recruit more staff in the future. I work on average two or three days a week so I can easily meet the needs of the patients.'

We saw there was a detailed complaints policy and procedure in place. The manager told us 'I haven't had any complaints but that doesn't mean to say there might not be any in the future so I have a system set up."