Abhi Rose Homecare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The registered manager completed an initial assessment before they started using the service.

The registered manager told us they carried out an assessment of people’s needs prior to the provision of care and records confirmed this. The assessment involved the person and their relatives where appropriate.

Care plans in place were developed by the registered manager based upon the assessment including what was important to the person. Care plans in place covered needs including communication and mobility.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. An appropriate Mental Capacity Act (MCA) policy was in place. Staff completed MCA training and were aware of the importance of giving people time to make their own decisions where possible. A member of staff told us, “I ask people what they want, I do read care plans and that tells you, but I still ask.”

Assessments had been carried out when people lacked the mental capacity to make certain decisions. People’s relatives were involved to help make decisions in their best interests where appropriate.

Management was aware of the importance of making decisions in people’s best interests and not imposing unnecessary restrictions on people.