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Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF | 83.44 KB

Overview

Inspection carried out on 4 February 2014

During a routine inspection

During our inspection we spoke with two principal dentists, one of whom was the registered manager for the practice. We also spoke with two dental nurses, two receptionists, and one administrator. We spoke with five patients or their relatives to gather their feedback about the quality of care they received. We looked at the service's policies, five sets of clinical records, and staff files. We also took information from other sources to help us understand the views of patients, which included a satisfaction survey.

We found patients were respected and involved in their care. A patient told us, "Everything is clearly explained, I have time to think about any alternatives before anything goes ahead".

We found that treatment was delivered in line with patients' care plans and adjusted to meet individual needs. A patient told us, "I cannot fault this dentist's care, they are really very good and I am very satisfied with what has been done". Another patient said, "We get a very good service here".

The practice had a safeguarding policy for the protection of children and vulnerable adults. Staff were aware of their responsibilities and procedures to follow in respect of safeguarding and whistle blowing.

The practice was following appropriate guidance in relation to infection control. The dental nurse who was the lead in Infection Control told us, “We are very vigilant with infection control and follow the guidelines exactly”. A patient told us, "The place is always clean and welcoming, and the surgery is spotless".

The service had an effective system of audits in place, an incident reporting system and a complaint policy with clear procedures. Patients' views were sought to identify how the service could improve. One patient told us, "Their questionnaires are very comprehensive, they take a long time to fill but it is good to know they listen to what we have to say".