- Care home
Brantwood Hall Care Home
Assessment report published 24 September 2026
Contents
Ratings
Our view of the service
Dates of assessment: 6 July 2026 to 7 July 2026. We visited the service on both dates and included an out of hours visit. Brantwood Hall Care Home is a service providing personal care for up to 29 people, some of whom are living with dementia. There were 21 people living at the service on the first day of assessment, and 20 people living at the service on the second day of assessment.
The assessment was carried out to follow up on enforcement action we took following 2 breaches of regulation at the previous assessment in relation to staffing and good governance.
There continued to be a significant lack of effective leadership, management and oversight of the service. The provider had failed to address concerns identified at the previous assessment and quality of care had further deteriorated. We identified concerns in relation to; risk assessment, monitoring and management; record keeping; incident management; environmental and fire safety; medicines management; staff numbers, deployment and training; person-centred care; and quality assurance. No improvement had been made since our last assessment and the provider continued to be in breach of regulation in relation to staffing and good governance. In addition, we identified 2 further regulatory breaches in relation to person-centred care and safe care and treatment. In total the provider was in breach of 4 regulations following this assessment.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
People and relatives gave mixed feedback about their care. However, our assessment found that the care provided did not meet the expected standards. Risks to people were not safely assessed, monitored and managed. There were not enough staff appropriately deployed. People did not always have their needs met or responded to in a timely manner.
Care was not person-centred and people were not involved in their care. Some people were left for long periods of time with no activity or meaningful engagement. One person told us, “I would love something to read. If only I had more to read. I would like to go to the library and find something. I can pay for a newspaper I've got money." In addition, 1 person sitting all day in the lounge area, when asked if they were okay, responded, “No, would you want to sit in here like this all day?” People were not supported to access fresh air or outdoor space.
People’s dignity was not always maintained, and staff were not always respectful. People’s personal care and communication needs were not always met. There was an inequitable approach to care with some people being neglected and socially isolated.The provider and leadership team failed to take action to improve people’s experiences and quality of life despite concerns being shared in relation to this at the previous assessment.