Bosun Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment of the provider’s previous registered location, we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and staff treated people with kindness, empathy and compassion and respected their privacy and dignity.

People did not give consent for us to speak or visit them as part of our assessment; therefore, we were unable to gather their personal opinions of the service as part of our inspection methodology. However, we gained feedback from other key people and family members. One health care professional said, “Some care staff appear to have caring and personalised relationships with service users.” A relative of one person also felt staff were kind and compassionate and said, “Yes most definitely, they treat him with such kindness and compassion that I don’t even have the words for it." They support him to be as independent as possible."

Staff provided examples of how they respected people’s wishes. One staff member said, “People tell us what they would like to do, and we do this. An example is helping someone cook a meal that they needed support with.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff were knowledgeable about people’s needs and treated them as individuals. One relative said, “"Oh yes, he is treated like a king! The staff are very good with his diet and know his likes and dislikes. They support him to have a healthy diet and a sweet treat now and again."

Staff provided examples of when they had helped people to carry out activities of their choice such as playing football in the park, going to a climbing centre, painting their nails and art.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Where possible, people were encouraged and prompted to take small steps to improve their independence and quality of life. For example, people had been supported at their own pace to improve their mobility.

We received comments such as, “We prompt independence and help them to do things for themselves like personal care and cooking. We will be there to support them, but we like them to try to do it themselves” and “I find encouraging and promoting independence is the most rewarding part of my job.” Another staff member provided an example of how they encouraged people to stay in bed but also respected their wishes to get up early.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff provided examples of how they supported people with their wishes and needs promptly and in a supportive way such as helping them with personal hygiene activities, activities in the community and at home. Staff told us of examples about how they responded promptly to people’s needs. One staff member told us, “When [person] wants to do something such as going out and we do this.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Prior to our assessment of the service, we received reports of unfair treatment of staff; however, staff we spoke with as part of our assessment and the outcome of the provider's investigation did not indicate any concerns regarding their workplace support and enablement.

Staff mainly spoke positively of their management team and support. One staff member said, “I have been able to grow in the job, and I feel well supported. I have recently finished my Adult Social Care (ASC) level 3 [training qualification]. I feel well supported and I get guidance from the managers to seek advice at any times. Another staff member said, “Yes absolutely. I can approach one of the senior colleagues. My line manager is really great.”