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Inspection report

Date of Inspection: 15 July 2013
Date of Publication: 28 August 2013
Inspection Report published 28 August 2013 PDF | 64.66 KB

Overview

Inspection carried out on 15 July 2013

During an inspection in response to concerns

The inspection of the DoCare service was completed as a result of information given to the CQC by a whistleblower. Allegations from a whistle blower were that the service was short staffed in the Stroud and Gloucester team and that people who had been assessed as needing assistance from two carers were sent one carer due to the service being short staffed.

During our inspection we checked the records of three people who needed two carers. We also spoke with them about their experience of the service and asked if staffing levels were good. It was clear that these allegations were accurate.

We spoke with staff who worked in the Stroud and Gloucester team and they confirmed that staffing levels were lower in their team. They told us "Staffing is ok but when people take annual leave or sickness it is hard to cover their runs” and “On occasions when the team is short staffed I have covered double up calls on my own which I do not like doing” and “I love my job but it gets me down as we work under pressure” and “I have carried out double up calls on my own due to staffing issues but people seem happy with this”.