Langley Haven Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives told us they felt staff treated them with dignity and respect. One relative said, “They all work as a team and are all so caring, also showing dignity and respect.” Another said, “I am very happy they are very attentive; I have never seen [person] looking so clean, well-cared for, and well”.

During the inspection, interactions with people were conducted with kindness and respect. Staff consistently demonstrated a caring and compassionate approach, regularly checking throughout the day to ensure people had access to drinks and snacks, and that they were comfortable.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care records contained information about their preferences and things which were important to them. Staff were aware of this information and listened to people’s requests.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The activities team demonstrated enthusiasm for their role and expressed eagerness to develop activities that reflect individuals’ preferences. The Activities Coordinator received the highly commended award at the Berkshire Care Association Awards in 2024. The activities co-ordinator at the service was recommended to support other local activity coordinators in order to improve their service. Other coordinators were sent to the home to gain further insight. Activity schedules indicated a varied programme, including gardening, exercise sessions, cinema screenings, dancing, board games, and church services.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff responded promptly when they needed something, and we observed this was the case. On one occasion, we saw one person appear confused when walking. The staff member stopped and chatted with the person, offering choices regarding what they could do and then accompanying the person to sit with others as requested. Staff were also aware of people’s preferred routine and adhered to this as much as possible.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider had allocated staff champions for pressure ulcers, dementia, postural management, fall prevention, infection control, medication, palliative care, nutrition. This supported staff to continue their development and knowledge and in turn support people to receive up to date evidence-based care that enabled them to continue to be as independent as possible.

Staff told us they felt supported by the management team at the service, “The management listen to us if we request any further training. I have been enrolled to start the train the trainer course for moving and handling which I am very happy about.” And, “There is good support from management and good teamwork”.