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Archived: Rise & Shine Care Limited

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Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People are safe and their health and welfare needs met by staff who are fit appropriately qualified and healthy to do their job.

Reasons for our judgement

We spoke with the people who were using the service, who spoke positively about the care they received. One person said that "the staff certainly seem to know what they’re doing” and another said “staff do things really well.”

We talked to the manager about how the service organised its recruitment procedures. We were shown the documentation used by the service when recruiting new staff.

The application form asked for the applicant's relevant skills, experience and work history and for the names of two referees. We saw the recruitment assessment form used by the employer to record the relevant information discussed at interview and what the applicant scored against each question they answered. The forms provided the opportunity to gather comprehensive information about an applicant in order to be able to make a judgement of their suitability for the role they applied for.

We saw the form used to gather references, which gave an opportunity for the referee to state their role and organisation, so that the provider would know whether the reference had come from a reliable source. The manager was able to show that applicants were asked to account for any gaps in their employment history. The application form contained the rehabilitation of offenders section which collected any data about any criminal convictions. We saw that procedures were in place to carry out Criminal Record Disclosure checks on all applicants.

The three personnel files we viewed confirmed the recruitment procedure had been followed. The files we viewed contained information on training, the training certificates, application form, identification photographs, interview notes and criminal checks. Staff had been on a range of training to enable them to support people who used services. This included first aid, safeguarding and manual handling. This meant the organisation was providing suitably recruited staff to support people using the service.