Share the Care Limited Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we did not review enough quality statements to rate this key question. The quality statements that we did review; kindness, compassion and dignity and independence, choice and control were both rated inadequate. At this assessment we reviewed all of the quality statements and the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

At our last inspection we found that people were not always treated with kindness and dignity. At this inspection we found this had improved. People and relatives described staff as caring and friendly. One person said, “They always come in cheery and ask how I am, they’re wonderful, they do a thoroughly respectful job.” Another relative told us, “They are nice to me too, we have a good giggle between us.” Staff told us that they respected people’s privacy and dignity and asked them if they wanted the curtains and doors closed when they were supported with personal care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff respected people’s preferences. A person told us, “They say to me what nightie would you like, short or long sleeved, and I choose.” Relatives told us staff used first names and engaged in conversation about people’s lives with genuine interest. A relative told us, “She tells them stories about her early life and they’re happy to listen.” Another relative told us, “They are doing everything that they can on their visit to assist her… They are quite cheery, they have a laugh with her.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

At our last inspection, we found that people were not always supported to be as independent as possible. At this inspection we found this had improved. People were supported to maintain independence and wellbeing. A person told us, “They help me walk between the living room and bedroom… they help me get washed and dressed.” People were supported to make choices about daily routines. One person said, “I choose what I want to wear… they check if I want tea, water and juice.” Staff told us they encouraged independence, saying, “If they can wash their face, we let them do that.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives told us they received the support they wanted, and that staff understood people’s needs and wishes. Relatives told us that staff were responsive and proactive in supporting them. A relative said, “If there is any problem with dad the carers or office call us straight away.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

All the staff we spoke with told us they were well supported in their roles. Staff told us, “I very much feel valued, I could have gone after the last inspection, but I decided to stay, I am glad I stayed.” Another said, “Management are quick to respond and make sure you’re ok.” The provider had introduced new training and one-to-one support for staff. Staff told us there was a culture of wanting to learn and improve and that they felt proud to work for Share the Care.