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Archived: The Oaks Nursing Home

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Inspection report

Date of Inspection: 21 March 2012
Date of Publication: 2 May 2012
Inspection Report published 2 May 2012 PDF


Inspection carried out on 21 March 2012

During an inspection looking at part of the service

We carried out this review to check whether there had been any improvements in the quality and safety of care being provided following action we had taken to protect the safety and wellbeing of people living at the service. We found that there had been some improvements in some areas as detailed below but we continued to be concerned that there were ongoing breaches of the regulations in specific areas. Where areas of non-compliance were identified during inspection they are being followed up and we will report on that action when it is complete.

Most of the people who live at The Oaks Nursing Home would find it difficult to help us

understand their views about the quality of the care being provided to them. We used a special tool designed to help us understand how people who have Dementia experienced the care being provided to support them. We carried out our observations in the lounge and in the dining area over the lunchtime period. We looked at how staff interacted with people and how care was being provided to support people with their needs. We looked for clear and observable signs which would show us how people felt about the care they were receiving.

We saw care staff were better at communicating and interacting with people and we saw that people were being treated with more respect for their privacy and dignity. As a consequence we saw that the people living at the service looked more contented. We observed that the staff seemed better at supporting people when their behaviour was challenging.

However, we were very concerned about the quality of the work undertaken by the nursing staff at the service. We had serious concerns about their practice in respect of preventing and managing pressure areas. We also found that the changes the providers had made were not sufficient to ensure compliance with the warning notice previously issued.