- Homecare service
Aspire South West London
Assessment report published 3 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 6 to 22 May 2026.
Aspire South West London is a domiciliary care agency that provides personal care and support to people living in their own homes. At the time of our assessment, 39 older people were receiving personal care and support from this provider.
This was the service’s first assessment since they registered with Care Quality Commission (CQC) in September 2025. at all quality statements under the 5 key questions. Following this comprehensive assessment, we have rated the service good overall.
People were safely cared for and protected from avoidable harm. Systems and processes enabled safe care delivery. The provider collaborated with people and their families to plan care and identify risks, which were personalised and regularly reviewed. Staff understood how to raise safeguarding concerns. There were enough staff whose fitness to work in adult social care had been checked. People received continuity of care from staff who were familiar with their needs, preferences and daily routines. They had the guidance and information they needed to provide good quality, person-centred care. Staff were well trained and supported. Staff used personal protective equipment appropriately, and spot checks confirmed safe infection prevention and control practice. Medicines were safely managed.
People’s needs were assessed before care began. Managers and staff worked in partnership with people and their families to develop detailed, person-centred care plans. People were involved in decisions about their care and confirmed staff always sought their consent.
Staff were caring and treated people with dignity and respect. Staff were attentive to peoples expressed wishes and personal preferences in relation to how their care was provided. People were supported to be independent when this was safe for them to do so. Staff supported people to make choices. Information was available in easy to understand and accessible formats. People consented to their care and support.
Care plans were updated in response to changes in the person’s needs. Staff adapted support quickly if a person became unwell. The provider encouraged feedback, acted on concerns, and managed complaints appropriately. The provider cared about and promoted the wellbeing of their staff.
The registered manager and senior staff team were knowledgeable and supportive, helping staff develop in their roles. Staff described the office-based managers and senior staff team as approachable and inclusive. There were effective systems for monitoring and improving the quality of the service. The provider promoted an open and supportive culture and maintained clear oversight of care quality through spot checks, audits, reviews and regular communication with staff and the person. The provider responded well when things went wrong and staff learnt from incidents. Staff worked closely with other health and social care professionals to plan and monitor people’s care.
People's experience of this service
People experienced care that was personalised, compassionate and responsive to their individual needs. People told us they were happy with the home care service they received and felt safe with the staff who regularly provided it. People consistently reported that staff arrived on time for their scheduled home visits and were always kind and respectful. They also told us they valued having the same regular staff who knew what their care needs were and how they preferred to have them met. Feedback we received included, “I have a lovely, very kind carer. She helps me to wash and change and is very gentle. She often goes above and beyond. She is amazing!”, “I am a very satisfied customer and happy with all my carers. I have got to know them well. They understand my situation and are good at their job. They make me feel safe, and are very friendly and jolly good company” and “The service must be well-managed because the carers know what they are doing and do it well. Our main carer is a lovely lady who feels like part of the family. She really does understand my [family member] needs and she is very patient and kind with her”.