27 November 2012
During a routine inspection
People told us that they were treated with dignity and were shown respect. We found that people were informed about the treatment they needed and were given choices and options regarding this.
We found that people had received the care and treatment they needed. One person said 'They have always provided the treatment my family have needed'.
We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice.
We saw that there were procedures in place for the safe recruitment of staff which meant that people using the practice were protected from being treated by unsuitable staff.
We saw that processes were in place to monitor the quality of the service provided and the satisfaction of people.