- Dentist
Bhandal Dental Practice - 103a Golden Hillock Road
Report from 14 April 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 29 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is part of Bhandal Dental Group, a dental group provider. The practice is in Birmingham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there was 1 dentist, 1 specialist orthodontist, 4 dental nurses (including 2 trainee dental nurses), and the practice manager. We gathered feedback and spoke to a range of staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback. On the day of our inspection, we reviewed patient feedback routinely collected by the provider. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients reported they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients reported that when they were prescribed medicines, sufficient information was given.
Patients said that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.