Liberty House Clinic Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Staff treated people with compassion and kindness. They understood the individual needs of people and supported people to understand and manage their care and treatment. Staff informed and involved families and carers appropriately.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind and treated them with care and compassion. They respected and supported people with their individual needs. We observed staff interactions with people. Staff supported people to understand and manage their care. An example of this included a staff member contacting the doctor on request of a person in treatment. People told us they felt supported by staff at Liberty House, that staff were approachable and caring. One person told us they felt “really supported and cared for.”

People were treated as individuals. There was a disabled access bedroom and bathroom available, however they did not have alarms in case of an emergency. Managers told us that disabled people using the facility would be given a radio as a means of contacting staff for support if needed.

Food options were limited to one choice for lunch and dinner. However, people told us the chef would cater for any specific dietary requirements and would speak to clients individually about their dietary needs.

Staff told us that any 12-step literature required in another language would be available from the fellowship. One person told us treatment at Liberty House was “not a one size fits all programme” and that there was a “choice of recovery and therapist”.

Staff told us that they facilitated a family group to offer support to loved ones. Staff told us they communicated with family members on the phone and when planning discharge. Family members were also able to visit their loved ones weekly.

The provider had an activity timetable in place, with a range of therapeutic groups available including yoga and sound therapy.

Staff were aware of most risk issues, however processes were not always embedded. For example, processes around ligature risk and how to respond were not embedded across the staff team. Since our inspection, ligature cutters have been placed in an easily accessible space to allow easy access in an emergency.

Staff identified and responded to changing risks. We observed a handover meeting where there was a discussion about each person in treatment to identify changes in risk or needs. Staff identified risk within this meeting and were responsive by increasing observation levels to provide further support.

Staff we spoke with felt valued and were positive about working for the provider. Staff received regular supervision, with compliance being 98% and yearly appraisals which were 93% compliant. Staff surveys had been paused at the time of inspection due to a human resources consultation.