- Care home
Waterfield House
Assessment report published 8 May 2025
Contents
Ratings
Our view of the service
Date of assessment 19 March to 11 April 2025.
Waterfield House provides accommodation for people who require nursing or personal care, this includes supporting people living with dementia. The service can accommodate up to 76 people in purpose-built accommodation. 54 people were living in the service at the time of our inspection visit.
This inspection consisted of all quality statements under the key questions Safe, Effective, Caring, Responsive and Well led. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
People were involved in planning and decisions about their care. People and staff knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
We received feedback from people living at the service and visiting relatives who were mainly positive and complementary about the care and treatment provided.The registered manager was aware of concerns raised with us and was actively managing them.
People and relatives confirmed they were involved in assessments and the development and review of care plans and risk assessments. Information was displayed and provided, such as the service user’s guide that explained what services people could expect. People and relatives told us they felt communication procedures were generally good and they had no hesitation in raising any concerns or complaints.
People told us, and we observed there was a choice of food and drinks. A variety of snacks and drinks were regularly provided throughout the day, evening and during the night if required.
People and relatives received opportunities to share their experience of the service which included meetings and surveys. Staff ensured people received opportunities to participate in a variety of group and individual activities that were meaningful and engaging. A variety of external organisations visited the service to support and interact with people.