- Homecare service
Nurtrio
Assessment report published 25 June 2026
Contents
Ratings
Our view of the service
Nutrio is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received support with personal care. At the time of the assessment the service was supporting 93 people with the regulated activity of personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We completed this assessment to follow up on previous enforcement action taken. The provider was previously in breach of legal regulations related to consent, safe care and treatment, staffing and good governance. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.
We carried out our assessment remotely and started gathering information on 19 May 2026.
Staff kept people safe and supported in a person-centred way which encouraged their independence and promoted their dignity. People provided consistent feedback to us that staff treated them with kindness and compassion.
The provider employed enough skilled staff to provide consistent care and support.
Staff received effective support and appropriate training to carry out their roles confidently.
Staff spoke positively about their work and demonstrated high levels of satisfaction and engagement.
Staff regularly reviewed and updated care plans in partnership with people and their relatives.
Staff supported people to make their own decisions and respected their choices.
Staff used risk assessments to manage risks relating to people’s mobility, health conditions and their environment and demonstrated good knowledge of how to manage these risks.
People received their care calls on time. Staff had enough time to meet people’s needs safely and for staff to engage positively with them.
The provider used systems to check the quality of the service, and the provider proactively addressed any concerns to improve care going forward.
The provider had an open culture in which staff encouraged people to speak up if they had concerns or suggestions.
The management team supported staff well and gave them access to advice and guidance when they needed it.
People's experience of this service
People, and their relatives, were positive about the care and support they received. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. One person told us, “The [staff] are lovely, they can’t do enough for me.” Several people described how staff treated them kindly.
People told us the service was well organised, and staff were reliable and they got to know the staff that supported them. One person said,“I've got a good relationship with the carers and can talk to them about anything.” A relative said, “The staff are caring. They really do tend to [my relative] and care for them.”
People and relatives felt comfortable approaching office staff with any concerns they had and felt confident the registered manager would address them. People told us they would recommend the service.