- Homecare service
Nurtrio
Assessment report published 5 June 2026
Contents
Ratings
Our view of the service
This assessment took place between 23 April 2026 and 15 May 2026. We visited the service on 23 and 28 April 2026.
Nurtrio is a supported living service which consists of 15 separate buildings with communal facilities and easy access to the community. People living at these locations had their own tenancy; and received varying levels of support from the provider. Not everyone who used the service received support with personal care.
The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. At the time of our assessment the service was supporting 33 people with learning disabilities, autism and mental health conditions.
We completed this assessment to follow up on previous enforcement action taken. The provider was previously in breach of legal regulations related to consent, safe care and treatment, staffing and good governance. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations. We assessed all the quality statements.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People consistently received highly personalised, person-centred care from the provider and staff team who demonstrated an exceptional commitment to promoting independence, choice, and the protection of people’s rights. Staff invested meaningful time in developing strong, trusting relationships with people and their relatives, enabling a deep understanding of what mattered most to each person. A person-focused approach was fully embedded which ensured people were not only supported in their day-to-day lives but were also empowered to pursue their ambitions, achieve their goals, and live fulfilling, self-directed lives.
People were provided with the information they needed to make informed decisions, and the principles of the Mental Capacity Act were applied appropriately. The provider not only supplied people with the information they required, but did so in a personalised manner, delivering it at a pace suited to each person and in a way that promoted and maximised their independence.
Staff treated people with dignity, respect and compassion, while recognising and supporting their individual preferences, culture and identity. People were empowered to make choices and access opportunities that enhanced their confidence and developed their skills.
Care plans were regularly reviewed and updated in partnership with people and their relatives. Information was shared in accessible formats, ensuring people were active partners in planning and reviewing their care.
Staff received effective support and appropriate training to carry out their roles confidently. Staff spoke positively about their work and demonstrated high levels of satisfaction and engagement.
The provider demonstrated strong leadership underpinned by clear values and a commitment to inclusivity. There was a strong focus on transparency, learning and continuous improvement. Effective governance systems ensured robust oversight, and partnership working contributed to positive outcomes for people.
People's experience of this service
The provider demonstrated an extremely person-centred approach to care, ensuring that people were treated with dignity, respect, and compassion at all times. Staff had an excellent understanding of people’s needs, preferences, and personalities, which enabled them to deliver highly tailored and effective care. Comments from people and their relatives included, “I love it here” “There is a stable staff team who have developed a good understanding of [person’s name] learning disabilities, communication style and their individual preferences. This enables them to live as independently as possible within a supportive environment” and “[Person’s name] is so happy and proud of themself, and this is thanks to the staff team.”
People received compassionate and effective care that promoted independence, choice and control. Staff demonstrated a strong understanding of each person’s communication style, preferences and beliefs, ensuring care was centred on what mattered to them.
People were supported to express their wishes, take part in everyday decisions and engage in meaningful activities that built confidence and skills. Positive risk-taking was encouraged, enabling people to develop and maintain their independence safely.
Care was delivered in a way that upheld dignity and respected people’s rights at all times. Staff responded sensitively to individual needs, recognising both verbal and non-verbal communication and providing reassurance when needed.
Accessible information was used effectively to help people understand their options, remain informed and make decisions about their care. Support plans were regularly reviewed with people and their relatives to ensure they remained relevant and meaningful.
People felt included in shaping both their own care and the wider service. They were encouraged to share feedback, and there was clear evidence of action being taken to improve their experiences. Staff listened to concerns and responded promptly and effectively.
The provider fostered a culture where people’s rights, safety and wellbeing were central, and where staff worked creatively to achieve the best possible outcomes.