Straight Talk Orthodontics

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced, on-site inspection on 11 November 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Straight Talk Orthodontics is in the London Borough of Ealing and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 1 treatment room. At the time of our inspection, there was a total of 3 staff, of which there was 1 orthodontist, 1 dental nurse and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including the orthodontist, the dental nurse and the receptionist.

People's experience of this service

On the day of our inspection, we saw patient feedback from 31 patients. Feedback provided a positive view of the dental team and care provided by the practice. Comments included:“Our experience at the practice has been excellent both in terms of the care, the process and the communication/professionalism.” “I think the practice is the best!”“Great friendly service in a professional manner.”“Consistently positive experience throughout.”"Everyone in the practice is absolutely brilliant.”Patients commented positively about the standards of cleanliness. “Practice is very clean, and the service is efficient.”Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients said when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.