Alcedo Care York and East Riding

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People had person centred and person specific plans about their care. Care plans were detailed in guiding staff on what care to provide and what was important to the person. Clear guidance meant unpaid carers and guardians were not relied upon to instruct and guide staff.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider had a dedicated team of nurses and trainers who trained staff on clinical tasks and treatments. Staff told us they felt confident following the training they received and there were also instructions in people’s houses too. One staff member told us, “The training was really good. We had online and face to face training. We also received training specific to the person I was supporting.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Records were clear and detailed outlining the persons medical and social history, so they did not keep needing to share this with staff.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff felt they were well matched with people and they understood people and their needs well. People felt they received person centred care and support with a focus on their choices such as what to eat and when to seek advice from the GP.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There was a system of monitoring to ensure people’s care needs were provided in line with their expectations. The provider had an alert system which notified them if staff were running late or did not attend a call so they could respond to this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People consented to their care. People were informed of their choices and decisions respected. Young people were supported with guidance from parents and guardians in line with the Gillick Principles to support them to make decisions in an age appropriate way. The Gillick Principles are a set of guidelines to ensure young people are supported to make decisions based on their maturity. Key documentation such as mental capacity assessments and best interest decisions was in place when someone was unable to make their own decisions.