Delrose

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Improvements had been made following our previous inspection. The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. Staff understood people’s individual needs and made sure assessments were up to date and recorded.

People participated in their assessments and reviews. People had communication care plans in place and documents to take to hospital with them when required.

Staff and those who knew people well were also involved in people’s assessments to ensure their views and opinions were captured. Staff told us people’s views were sought during daily support and in key worker meetings with them.

Improvements had been made following our previous inspection. The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff monitored people’s weight and used nationally recognised tools appropriately to assess and monitor people’s needs. For example, the Malnutrition Universal Screening Tool (MUST) was used to identify people at risk of malnutrition. There was a falls protocol in place which guided staff on how to support and monitor people if they had a fall.

Staff ensured people had enough to eat and drink and where there was a concern in this area, staff had completed a referral to the relevant health professional requesting additional support.

Improvements had been made following our previous inspection. The service worked well across teams and services to support people. The staff team worked together with a variety of health and social care professionals to ensure care and support was received when required.

The provider had processes in place to ensure care and support was coordinated in the best interests of people using the service which included collaboration with professionals and information sharing.

We sought feedback from professional’s who worked closely with the service. Professionals told us the provider kept them informed and sought their advice. 1 professional told us, “It has been a very positive experience to work with Delrose. I was allocated at a very difficult time, and some significant concerns were raised by family members. I feel that we have worked well together to repair and rebuild relationships which has enabled Delrose to continue to improve their service and achieve a much better quality of life for the people living in the home.

People’s goals, dreams, and aspirations were always communicated so a consistent approach was maintained between services. The service was supporting people in line with the ‘Right support, right care, right culture’ principles.

Improvements had been made following our previous inspection. The service supported people to manage their health and wellbeing to maximise their independence, choice, and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records captured the support people required with their health needs and what action staff should take when there was any deterioration to an individual’s health.

A relative shared with us, how their relative was at risk of developing a medical condition. They told us the manager had put steps in place and over a 12-month period had managed to eliminate the immediate risk. The relative told us they were delighted with the improvement this had made to their relative’s quality of life.

Improvements had been made following our previous inspection. The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

Staff worked collaboratively to plan and deliver people’s care, reduce risks, and achieve best outcomes for people.

A relative told us, “This past year, with new management, [relatives name] is now leading a much healthier lifestyle both in activities and improved diet.”

Improvements had been made following our previous inspection. The service told people about their rights around consent and respected their rights when delivering care and treatment.

Where necessary, mental capacity assessments (MCA) were completed in line with the Mental Capacity Act 2005 and Best Interest (BI) meetings were held, following the MCA.

We reviewed evidence and observed staff gained people’s consent. Staff told us they always sought consent from people and explained what they needed to do to support the individual safely.