Daley Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We received positive feedback from people about the staff. For example, a person told us, “They are lovely, kind and help me.” A relative told us that staff were, “Kind, caring and on the ball.” We received positive feedback from professionals about the staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans detailed people’s daily support routines, their preferences and their interests. Staff told us that peoples care plans were easy to understand and held information they needed to support the person to meet their needs. People told us that staff understood what was important to them. A person told us, “Yes, they know how I like it to be. I feel like they try to do things the way I like it.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

A staff member told us “we do encourage clients to carry out some personal care, such as washing hands and face, cleaning teeth. But if they cannot do this due to arm strength, then I ask questions, such as, how warm would you like your water, do you like soap on your face, or affirm these, so they still get involved, feel in control”. People told us that staff supported them to be independent, and choice and control was encouraged. A person told us, “I tell them what I need them to do.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We found that when a person had a fall staff contacted district nurses to dress skin tears. A person told us that they go into hospital regularly and the provider reviews their care when they return. This ensured staff were able to respond to persons needs at the time. A person told us, “The staff are kind and reliable. I feel very safe and satisfied with them.” Another person told us that when they struggle to get through to the GP the registered manager helped.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider allocated staff driving time on their rotas and told us they paid staff from when they left their house. The registered manager explained they had an open-door policy. Staff told us that they felt supported and appreciated by management. A person told us, “The management is always available on a professional and personal basis if required.” Health questionnaires were completed by candidates to ensure that there are no medical concerns that could hinder the ability to carry out the role applied for or to identify if staff required reasonable adjustments. Risk assessments for lone working for staff were not in place at the time of the inspection. However, following our feedback this was implemented during the assessment. Risks were mitigated as there was a personal safety procedure in place which provided guidance to staff in how to keep safe when lone working.