- Dentist
Bourne Dental Practice
Assessment report published 20 April 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 30 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bourne Dental Practice is part of Envisage a dental group provider. The practice is in Bourne in Lincolnshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 11 treatment rooms. At the time of our inspection, there was a total of 45 staff, of which there were 11 dentists, 18 dental nurses, 2 dental therapists, 3 dental hygienists, 5 receptionists 4 support staff and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 4 dental nurses, 1 dental therapist, 1 dental hygienist, 4 receptionists and the practice managers.
People's experience of this service
Patient feedback provided a positive view of the dental team and care provided by the practice. Specific mention was made of the kindness of staff, support for patients who were nervous and satisfaction with the standard of care received.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patient feedback indicated that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.