Urmston Group Practice

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control.

The practice demonstrated a commitment to supporting healthier lives through social prescribing and targeted support for specific patient groups. Patients could be referred to social prescribing services directly by clinicians or booked into the social prescribing hub by reception staff. The practice identified and supported carers, veterans and vulnerable patients including those in the last 12 months of their lives, with alerts and coding systems used to ensure appropriate support.

Information regarding community support services was displayed within the practice and carers were identified through registration processes and consultations. Staff described signposting to relevant services and support through local organisations.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. The practice monitored uptake of national screening and immunisation programmes and had identified that cervical screening uptake was below the 80% target. Actions had been implemented to improve uptake, including additional evening appointments, targeted communication through letters and text messages, dedicated baby clinics and plans to increase smear-taking capacity through staff training.

The practice regularly reviewed its antibiotic prescribing to help ensure medicines were used safely and appropriately. Over the last year, the practice reduced its overall antibiotic prescribing and met national targets. It also reduced the use of broad-spectrum antibiotics, which can contribute to antibiotic resistance if overused. The practice improved the recording of reasons for prescribing these medicines and increased the use of recommended treatment lengths for common infections.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.