Arthur Road Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. Large print materials and reading glasses were available for patients with visual impairments. The practice was fitted with a hearing loop. Translation services were also provided for people who don’t speak English as their first language, staff also spoke several languages including Italian and Polish. The practice was not wheelchair accessible; patients were signposted to other local dental practices if required.

The practice was clear about the importance of providing emotional support to patients when delivering care. For example, notes were added to patients’ records to highlight individuals known to be anxious or requiring additional support. This allowed for extra time to be allocated during appointments to meet their needs. Members of staff had established long-standing relationships with many patients and told us they actively built rapports to understand and address any concerns patients may have prior to or during their appointments.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, reception staff made reasonable adjustments by allowing patients to wait in a quiet waiting room if preferred and offering warm drinks to help them feel at ease both before and after treatment.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website and social media page.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.