Dr Imran Gohar Also known as SYDENHAM HOUSE DOCTORS SURGERY

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

We observed sensitive, kind and appropriately familiar interactions in the waiting area, where patients were greeted warmly.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. We observed sensitive, kind and appropriately familiar interactions in the waiting area, where patients were greeted warmly. Clinicians walked to the waiting area to collect patients for their appointments, which helped to build rapport and demonstrate kindness before clinical discussions began. We saw that staff knew their patients, families and individual circumstances, enabling compassionate and sensitive conversations.

The service had arrangements in place to promote people's privacy. There was a room within the waiting area where staff could take patients who were distressed or required a private conversation.

The service performed in line with the national average in the 2025 National GP Patient Survey. This showed that people felt listened to and treated with kindness. For example, 92% of respondents to the survey said that during their last appointment they had confidence and trust in the healthcare professional they saw or spoke to, compared to a national average of 93%. This was reflected in feedback from people we spoke with during our assessment who described staff as “fantastic”, “truly caring” and “incredible”. One patient explained that after a collapse at the surgery, all the staff, including the GP, had provided care and support, waiting for an ambulance, visiting them in hospital and providing care and support to their spouse.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.