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Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 16 November 2013
Inspection Report published 16 November 2013 PDF


Inspection carried out on 5 September 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, including observing care and speaking to those people who could give their views on the centre. We spoke with three people who were being cared for in this centre. The Mental Health Act Commissioner met with a number of detained patients in private. People we spoke with were positive about the care they received. One person who used the service told us: "I find it OK". Another person said: "I find it really well". One person said of staff that work in the centre: "Staff are very good". People told us that they felt listened to and their comments were taken seriously. One person told us: "I've complained about a few things but they get sorted pretty quick".

We went with a Mental Health Act Commissioner. The Mental Health Act Commissioner considers whether the Mental Health Act and the Mental Health Act Code of Practice is being followed. They also proactively visit and interview people who are detained under the Mental Health Act. The Mental Health Act Commissioner interviewed a number of detained patients and made contact with some others.

We found that the centre was the essential standards relating to consent, care and welfare, safeguarding, supporting staff and monitoring quality. The centre was not meeting the essential standards relating to the requirements regarding having sufficient staffing levels and the requirement in relation to records.