Phoenix Park Care Village

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care records contained guidance and risk assessments covering areas such as nutrition, choking risks and mobility. Where people had specific conditions such as Parkinson’s Disease or diabetes, there was information for staff to follow to provide appropriate care and support. Staff reviewed care plans regularly and made changes when people’s needs changed. Relatives told us they were involved in discussions about care and support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People had access to a range of healthcare professionals, including physiotherapists, specialist nurses, cancer services, and specialist clinics, helping them to achieve positive health outcomes. Care plans reflected people's individual wishes, preferences, and needs, including those relating to their cultural, social, and emotional wellbeing. Where people chose to share information about their identity, relationships, or personal preferences, this was respected by staff and appropriately reflected in care plans. This helped ensure people received personalised support that recognised who they were and what was important to them.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked well with other professionals and agencies to help ensure people's needs were met. Daily communication systems, handovers and multidisciplinary working helped ensure continuity of care across the service. Staff worked closely with healthcare professionals, specialist nurses and community services to support people's health and wellbeing. Visiting professionals spoke positively about the staff team, describing them as knowledgeable, responsive, and willing to act on professional advice. One healthcare professional commented, "Staff take our advice on board and are very knowledgeable."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider supported people to maintain and improve their health while promoting independence. The environment and activities were adapted to support people's individual health and wellbeing needs. People were encouraged to make drinks, prepare snacks and undertake daily tasks independently where possible. Staff helped people access healthcare appointments, rehabilitation and community opportunities, supporting improvements in mobility, nutrition, confidence and social engagement.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider monitored people's outcomes and used information from care reviews, risk assessments, and audits to improve care and support. People were supported to achieve positive outcomes, including improved nutrition, increased confidence, and greater independence. For example, a person with complex physical and health needs made significant improvements in their health, mobility, and wellbeing through ongoing support from staff and healthcare professionals. The service believed in the person's potential and worked closely with them to rebuild confidence, develop independent living skills, and achieve their goals. As a result, they successfully moved from full-time residential care into supported accommodation, where they lived independently and maintained positive community connections. This demonstrated the service's commitment to helping people achieve the best possible outcomes and live as independently as possible.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider supported people to make decisions about their care and treatment in line with legislation and good practice. Capacity assessments and best-interest processes were included within care records where required, and people were supported to make choices about their day-to-day lives. Relatives described being involved in decision-making where they held legal authority, and people told us staff respected their choices, privacy and independence. Staff sought consent before providing care and treatment.