- Care home
St Annes Residential Care Home
Assessment report published 22 January 2026
Contents
Ratings
Our view of the service
Date of assessment: 9 December to 15 December 2025. St Annes Residential Care Home is a care home registered to support up to 19 people, with a variety of physical health needs. At the time of our assessment there were 16 people living at the service. This assessment was due to the care home being under new ownership and therefore not having a rating. Under previous ownership, breaches of regulation had been identified and as such we needed to ensure these matters had now been addressed. Significant improvements had been made, and the provider was meeting all of the required regulations.
People at St Annes were safe and protected from harm and abuse. Risks to people had been robustly assessed and were being managed. Some documentation around pressure care and medicines required improving, but the registered manager was receptive to all feedback and implemented additional measures immediately.
The service was clean, with regular checks of the environment carried out to ensure it was safe. This included regular checks of moving and handling equipment. There were enough staff with the right mix of skills, qualifications and experience. People were supported promptly and not rushed. We observed warm interactions between people and staff. Staff felt supported and spoke of improvements in the culture and atmosphere since new management had taken over.
Care records were person-centred and contained details of people’s preferences. People and their relatives were involved in decision making and felt their voices were heard. Complaints had been handled appropriately and opportunities to share feedback were frequent. Staff sought consent from people and if they lacked capacity, decisions were made in their best interests. People were encouraged to take part in a variety of different activities, which we observed them enjoying throughout our visit.
The home was under new management and everyone we spoke with told us about the positive impact this had. The registered manager was open, transparent and had a clear passion about continually driving improvement at the home. There was strong partnership working to achieve good outcomes for people.
People's experience of this service
People and their relatives spoke positively about the care and support provided at St Annes Residential Care Home. People told us they felt safe, and trusted staff to treat them well. One person said, "I feel safe in here. [Staff] look after me well, they really do”. A relative said, “I don’t have to worry, [Person] is definitely safe.” Relatives told us that since the change in management had occurred, matters had improved especially around communication. People and relatives now felt involved in their care provision and they had choice and control around how support was given. Staff knew people well and interactions were kind, friendly and respectful. People told us that staff were attentive and responded quickly to their needs, one said, “There’s always someone around to help, you don’t have to wait long.” People were encouraged to remain as independent as possible, and their voices were heard, especially in relation to activities and the menu. People and relatives knew how to raise any concerns if they needed to and told us staff and management were approachable and responsive.