Bolton Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The practice holds a weekly conversation café for all patients to attend. Health and welfare support is offered to carers, those who are lonely, isolated and hard to reach. A doctor, nurse or social prescriber is available during this time so that people can get advice or see a clinician without the need to make an appointment.

The service held regular patient education groups where patients were invited to attend who were at risk of developing or were receiving treatment for the same condition. They were run by a GP or practice nurse. Groups were held covering diabetes, healthy living, weight control and exercise and cancer screenings. The service is audited and has received positive feedback

The practice has shared this idea with the Primary Care Network (PCN) and introduced a conversation café for the whole PCN community taking place at different practices each time and attended by social prescribers offering support.

One of the GPs has made educational videos that covered various long-term conditions such as diabetes, the importance of childhood immunisations and different cancer screenings. These videos are then sent to relevant patients by text and put on the practice social media sites. Six months after sending out the videos the GP plans to look at the impact made on the practice and the patients.

The practice has introduced the Herbet protocol for people living with dementia and their carers. This is an initiative throughout the UK that helps families and carers provide information to the police to locate people living with dementia if they go missing.

The practice has a dedicated learning disabilities (LD) champion who is in contact with patients offering support and ensures that people attend for reviews. Since the appointment of the LD champion, 100% of patients have attended for their reviews.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met most of the national targets for the uptake of childhood immunisations. Similar to other local practices, the service performed lower than the England average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer. To improve uptake, they contacted people by telephone and text and when patients contacted the practice, opportunity was taken to offer an appointment convenient to the patient.

The service provided unverified figures for achievements in cancer screening which showed they were on track to meet targets in all areas.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.