Background to this inspection
Updated
17 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 4 January 2022 and was announced. We gave the service 30 minutes notice of the inspection.
Updated
17 February 2022
This inspection took place on 3 September 2018 and was announced.
329 Fakenham Road is a care home providing support for up to three people with a learning disability. At the time of our inspection, two people lived at the service.
At our last inspection on 12 November 2015, we gave the service an overall rating of good. We rated the key question of ‘Is the service well led?’ as requires improvement. This was because at the time of that inspection, there was no registered manager in post, and the service had a high turnover of managers which had resulted in a period of instability within the home. At this inspection, we found the evidence continued to support an overall rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. Improvements were also found within the well-led section and therefore, we have changed our rating of ‘Well Led’ to good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received support to take their medicines safely. Staff knew how to keep people safe from the risk of harm. Actions had been taken to reduce risks to people’s safety. There was enough staff to keep people safe and meet their needs.
Peoples care and support needs had been assessed which was reflected in their support plans. Staff provided support in line with this. Staff were competent to carry out their roles effectively and had received training that supported them to do so.
People were supported to prepare fresh meals, and their individual dietary needs were met. People were able to access and receive healthcare, with support, if needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were kind and compassionate in the way they delivered support to people. People were treated with dignity and respect and were able to lead their lives with high levels of independence. Staff enabled people to maintain relationships with relatives who did not live nearby.
People were confident that they could raise concerns if they needed to and that these would be addressed. People could access a range of activities of their choosing which they enjoyed to enhance their wellbeing.
The registered manager ensured that the home was well run. Staff were committed to the welfare of people living in the home. Staff were motivated and worked together with strong teamwork and high morale.
Further information is in the detailed findings below.