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Inspection report

Date of Inspection: 15 October 2012
Date of Publication: 7 November 2012
Inspection Report published 7 November 2012 PDF | 57.51 KB


Inspection carried out on 15 October 2012

During an inspection in response to concerns

During our inspection we had conversations with four people living in the home. They told us that they were happy living in the home and that staff were helpful and supportive. However, two friends of a person previously in the home contacted us prior to our inspection. They raised concerns about the standards of care and the extremely defensive attitude of staff when they raised concerns. We phoned two relatives following our inspection. One relative said that they were very happy with the care and had no concerns. The other relative felt that the home was often short staffed, so that staff were not always able to deliver the standards of care that they promised.