- Homecare service
Global Caring Group Leicester
Assessment report published 12 October 2026
Contents
Ratings
Our view of the service
Date of inspection: 16 September 2026 to 23 September 2026.
Global Caring Group Leicester is a domiciliary care agency that provides care and support to people living in their own homes. This includes people with a range of needs, older people, younger adults, dementia and physical disabilities. Not everyone using the service received personal care. CQC only inspects services where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 51 people were receiving the regulated activity.
This was the first inspection of the service.
Care was delivered in a person-centred manner and reflected people’s needs, preferences, routines and desired outcomes. Guidance for staff about people’s care needs were detailed and up to date. This included how known risks were managed and mitigated. People were involved in their care planning, and regular reviews were completed to ensure care and support remained reflective of people’s needs.
The provider had safe and effective systems that assessed, monitored and managed accidents, incidents and safeguarding events. Lessons were learnt and shared with staff where improvements had been identified.
At the time of the inspection, there were sufficient staff to meet people’s needs and contingency plans were in place should this change. The provider had safe recruitment procedures in place to ensure staff were suitable to work with vulnerable people. Staff received a structured induction, probation, ongoing training and support. Staff competencies and spot checks were completed to ensure staff were suitably trained and knowledgeable to provide safe care.
Where people received support with their prescribed medicines, this was provided safely and followed best practice guidance.
People received care and support from familiar staff who knew them well and provided consistent care. Staff had detailed guidance about people’s known health conditions and were responsive and supportive when people’s health needs changed.
The provider had effective governance systems and processes that continually assessed, planned, reviewed and monitored quality and safety. Senior managers had continuous oversight of the service and completed additional checks and audits. The provider had worked with the local authority in developing and improving the service.
People's experience of this service
During this inspection, we spoke with 3 people using the service and 10 relatives about their experiences of care.
People and relatives told us there was continuity of staff which enabled them to form a rapport with each other. Time keeping was described as acceptable and people were informed if staff were going to be late. People reported no missed calls and staff overall stayed for the agreed duration of the call.
People told us they felt staff provided safe care and support. A person said, “Yes, I am safe. I have anxiety problems and the girls [staff] reassure me and ask what they can do to help me.”
People confirmed where they received supported with prescribed medicines, this was completed safely. They also told us staff wore a uniform, an identification badge and personal protective equipment to reduce the risk of infection from cross contamination.
People told us how they were involved in their care. This included at the pre-assessment stage and by regular meetings and opportunities to share feedback via a questionnaire. People confirmed consent was always sought before care was provided. A relative said, “They listen to what [name] wants.”
Communication between staff, the office and the management team were reported to be positive. A relative said, “Communication is good. We get a curtesy call at least once a month, If I need them, they are always available and arrange a meeting.”
People and relatives spoke highly of the caring approach of staff. A person said, “The staff are nice and friendly. I look forward to the time they are here.” A relative said, “The staff are very caring, and they listen to us and are helpful.