- Dentist
Victoria House Dental Surgery
Assessment report published 14 September 2026
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 10 August 2026.
We found the practice had met regulations.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice had systems to identify and manage risks, including infection prevention and control. However, these were not consistently followed.
The practice is in Ivybridge and provides private dental care and treatment for adults and NHS and private treatment for children.
There was step-free access to the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 4 dentists, 4 qualified dental nurses, 1 trainee dental nurse, 2 dental therapists, 1 dental hygienist, and a receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 3 dental nurses, 1 dental therapist, and a receptionist.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we spoke with and saw patient feedback from 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.