Christopher Grange Residential Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. For example, people consistently spoke positively about the care and support they received and described staff as caring, respectful and compassionate. One person told us, “I am very happy living at Christopher Grange and have no complaints at all. All the staff are wonderful.” Another person said, “Staff are very good, they work hard, see to everything I need. They are kind and respectful.” People told us they felt safe, comfortable and well supported by staff who knew them well and respected their preferences. We observed warm, caring and respectful interactions between staff and people living in the home. Staff took time to speak with people, offered reassurance and encouragement and supported people at their own pace. People's privacy and dignity were respected, with staff routinely knocking on bedroom doors before entering and seeking consent before providing support or carrying out tasks.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, people were supported to make choices about their lives and maintain their independence. One person told us, “I chose to move in here, not my family,” demonstrating people were supported to make decisions about where and how they lived. People's bedrooms were personalised with photographs, books, plants, ornaments and other belongings important to them. We observed people choosing where they spent their time within the home and maintaining possessions which reflected their interests and life experiences. The provider held daily church services, and we observed people choosing to attend these services. People spoke positively about their faith, and these opportunities formed an important part of their daily lives and routines.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example, one person chose to eat their meals in their room because they felt more comfortable there, and staff respected this preference. Another person explained they preferred not to be disturbed at night unless necessary, and staff discussed how this could be balanced with their health and safety needs. We observed people moving freely around communal areas, choosing where they spent their time and following routines important to them. People were able to receive visitors at any time, and we observed a number of relatives and friends visiting, helping people maintain relationships which were important to them.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, call bell response records demonstrated people did not experience significant delays when requesting assistance and staff were available to provide support when needed. People spoke positively about staff responsiveness, with one person telling us, “Staff are very good, they work hard, see to everything I need.” We observed staff responding quickly to requests for support, and people appeared comfortable approaching staff when assistance was needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. For example, staff were supported through regular supervision, appraisals, team meetings and a comprehensive training programme. Staff described the leadership team as approachable and supportive and told us they felt confident raising concerns when needed. One staff member commented, “The support is amazing. I can go with any problem, and it will be listened to and addressed.” Staff achievements were recognised through employee awards, appreciation events and wellbeing initiatives, helping to promote a positive culture where staff felt valued, supported and enabled to perform their roles effectively.