- Care home
Jubilee House
Assessment report published 23 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 September to 10 October 2025. We visited Jubilee House on 29 September and 6 October 2025. The service was supporting 22 people at the time of our assessment, of a possible 28 places provided by the service. The service is a residential service providing support to older people some of whom are living with dementia.
We assessed all 33 Quality Statements under all 5 Key Questions of: Safe, Effective, Caring, Responsive and Well Led. Our overall rating for this service is Good.
People were protected and kept safe. The service risk assessed people’s needs and acted when needed. This assessment found there were enough staff with the right skills, qualifications and experience to meet people’s needs. Managers made sure staff received training and regular supervision / appraisals to maintain high-quality care. Staff managed medicines well.
People had enough to eat and drink and the food delivered to people was of high quality.
The service worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services.
The service maintained and supported people’s contact and support from health services. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity and the confidentiality of their information.
Staff treated people as individuals and supported their preferences. People had choice in their care. A new approach to activities was being undertaken when we carried out this assessment to ensure that everyone had enough stimulating activity in their lives.
The service provided some information to people in a format they could understand, but this was being further improved.
People could raise concerns, but complaints were rare. The service leadership and the provider supported staff wellbeing and there was a shared vision and culture in the service.
The service was not digitally linked to health and social care systems outside the home, including CQC. This made engagement and communication with the health and social care system outside the home more difficult.
The service was not well developed to support the needs of people with dementia. Leaders in the home were aware that they needed to further develop their skills and knowledge in dementia care.
People's experience of this service
People were positive about the quality of their care and they felt safe with the service.
A relative said, “I’m thrilled with the care here. Mum has been here for two years. My brother and I are so pleased she is here. I leave here and I’m happy she’s safe.”
People and their relatives spoke very positively about the quality of the food provided by the service. One person said, “The best thing about this place is the food. There is a good selection and it’s beautifully cooked.” Another person said, “The food is excellent.”
People said they received good quality care from knowledgeable staff. One person said, “They certainly take good care of me. They let me stay in bed in my room all day (as is my choice). The staff know what I like and dislike”. A relative said, “I am more than happy with (their) care, the care is good.”
People described how staff treated them with kindness and made sure any personal care was provided sensitively, preserving their privacy and dignity. People said their staff knew them well. One person said, “They ask if I want to have a shower. I need a bit of help. We can have a laugh but it’s still respectful.” A relative said, “They (the staff) always knock (on my relative’s door) and are very respectful. All the staff are lovely and caring. Natural carers.”
People and their relatives felt able to complain and knew how to go about making a complaint, but they were confident that they had never felt the need to.
People said during our first visit that they did not have enough to do, but that they had enjoyed the summer barbecue. A new scheme of activities was introduced during our assessment which would better meet everyone’s individual needs and preferences for stimulating activities.