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Inspection report

Date of Inspection: 29 October 2012
Date of Publication: 7 November 2012
Inspection Report published 7 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 October 2012, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Staff told us that all of the procedures for care and treatment were carried out in line with up to date published research and good practice guidelines such as those from The British Dental Association (BDA) or The National Institute for Health and Clinical Excellence (NICE). The practice has been a member of the BDA Good Practice Scheme which is an externally validated quality benchmark system since 2011.

Staff working at the service had the relevant qualifications and experience to deliver the service provided. The Principal Dentist was fully registered with the General Dental Council (GDC) and a member of the British Dental Association (BDA). The practice employed a number of registered dental nurses to assist during treatment.

We reviewed three peoples’ medical records which contained information such as patient details, medical history, referral and appointments letters as well as their dental X-Rays. The records for the routine dental treatments were kept electronically whereas the records for the surgical treatment were all paper based.

The staff we spoke with showed a good awareness of the needs of the people who used the service. They told us procedures were in place to deal with emergencies, for example, there was a first aid box for patients who may feel unwell and require these during their treatment. We were told that the clinical staff received training in resuscitation, first aid and basic life support.

There was a policy in place that recognised equality and diversity issues and contained guidance for staff.