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Archived: East Lancashire Integrated Substance Misuse Service: Clitheroe -T3 - Prescribing

All reports

Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF


Inspection carried out on 20 November 2013

During a routine inspection

Staff like to be referred to as recovery workers. We spoke with the registered manager, staff member and one recovery worker on the day of the inspection.

We spoke with three people who used the service. All told us they had been involved in decisions about their care and two told us they had signed their care files. Comments received were, �I have signed my care file�.

We spoke with people who used the service who confirmed to us the recovery workers had gone through their care file with them. Comments received were, �I have gone through my care file, we have discussed how it is going I am happy�.

We looked at the care files of three people who used the service and saw documentation relating to the input from partner agencies involved in service users specific care need, such as GP, hospital and the DVLA.

We spoke with one recovery worker who told us they were staffed at present. We were told any cover was usually provided by other members of the team from another location or the management team.

We saw positive feedback on display in the office and example of this was, �We just wanted to give you this gift as a mark of appreciation of the help to give to people in need of help in our community�.

We spoke with three people who used the service and asked them if they had any complaints. Comments received were, �I am happy with the service, I feel we could of done with it for years X has been great�,