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Inspection report

Date of Inspection: 16 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF

Overview

Inspection carried out on 16 December 2013

During a routine inspection

We reviewed all the information we hold about this provider, then carried out a visit. We used a number of different methods to help us understand the experiences of people who used the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences. These included observing the care and interactions between the people and staff. People expressed themselves by using sounds, gestures, body language and pointing to objects.

Plans of care followed current guidance of personal centred care (a life planning model to enable individuals with disabilities or otherwise requiring support to increase their self-determination) in that the service promoted people who used the service to improve their own independence. They were supported to have individual long term planning, goals, hopes aspirations and involvement in the service they were receiving.

Medication was being handled appropriately and audits and checks were in place to monitor the service. Whist sufficient staff were on duty during the day some concerns were noted about support at night. The provider responded to our concerns and reviewed staffing levels as a result. Staff benefited from comprehensive training that met the needs of people who used the service. Appropriate checks and audits were in place to monitor the service.