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Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 November 2012, observed how people were being cared for and talked with staff. We talked with stakeholders.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. The service was able to provide staff and vehicles to meet the needs of the people using it. Staff were qualified to provide transport to people using the service and understood the needs of those people when in their care.

Staff demonstrated an understanding of their roles and responsibilities. They were knowledgeable about infection control, manual handling requirements and safeguarding vulnerable adults. They were clear to report any concerns and knew that any safeguarding concerns must be reported to the local authority. The manager said training had been given to all staff that drove vehicles adapted for wheelchair access so they understood how to use the equipment correctly.