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Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 November 2012, observed how people were being cared for and talked with staff. We talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We viewed the daily timesheets for the day of inspection. These recorded details of each person being transported that day and included whether the person was able to walk, used a wheelchair or had any other requirements. Staff confirmed they were provided with information about each person they collected so they were aware of their needs and could provide the support and assistance they required.

Staff said they would only transport people whose needs they were able to meet. They said where people required more support a carer would accompany them on the journey. Staff were aware of the side effects of the treatments people were receiving and were able to anticipate the support someone could require during a journey. Stakeholders told us they received positive feedback from people using the service and the staff were caring and understood the individual support needs of each person.

There were arrangements in place to deal with foreseeable emergencies. Staff knew what to do in the event of an emergency or other concern about a person’s wellbeing and gave us examples of such events and described the action they would take.