Neways at Home Weymouth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback about staff and the management team at Neways at Home was all positive. Feedback about staff included, “The staff are all lovely, and they obviously recruit very good staff, as the new ones coming in are also very good.” And “I have a range of different staff coming in – everybody seems OK to me. It varies a lot, but they are all nice people. I have no complaints whatsoever.”

Comments also covered how well staff treated people, how they spent quality time with them and went over and above completing the required care tasks.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff supported people in a person-centred way and knew them well. A relative told us, “It is important for them to have the same regular faces coming in due to their dementia. They make sure that they have regular staff – the same 4 carers.” Another said, Yes [they are kind], and they understand my condition, which makes me confident."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives were involved in setting up and reviewing their care plans. Additional tasks were added to plans as needed For example, a relative felt comfortable leaving their family member as the provider had arranged for a live-in carer while they were away.
People understood they had rights and could make choices. For example, One person reported not getting on with a care assistant; following discussion with the registered manager, the care assistant was changed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Staff knew people well and could spot when people may be unwell or be experiencing discomfort. A relative told us, “Because we have the same carers coming in, they know [person] very well and can spot anything that is not quite right with them - they always contact me or call the doctors.” Another relative said, “It is brilliant care. They adapt to [persons] ways. They know [person] gets anxious and they pop round to check in on them.”

As people’s needs changed, the provider updated and adapted service delivery to ensure they continued to receive safe and appropriate care.

The provider operated a 24 hour service over the phone to ensure people had somewhere to contact should they need out of hours support.

The provider always cared about and promoted the wellbeing of their staff, and was exceptional at supporting and enabling staff to always deliver person-centred care.

We requested feedback from the Neways at Home staff team and received 11 responses. They gave overwhelmingly positive feedback about how much positive support they received from the management team and the provider. They confirmed participation in regular supervision 1-to-1 sessions with the registered manager or deputy manager and that they found these sessions useful and supportive. A new support system had just been commissioned to provide staff with support such as counselling.

Staff also gave positive feedback about the training they had completed and told us it had enabled them to complete their duties effectively and had been informative and enjoyable. They were also keen to share the providers willingness to source any additional training should staff request it.

The provider was also a living wage employer, paying over and above the minimum wage to ensure staff were fairly rewarded for their work. Travel time and mileage were also paid unlike many similar services. Care routes were carefully planned to ensure care visits were fairly distributed and that staff did not have to travel for long distances between visits. In addition, routes had been planned to ensure male staff could provide support. There were 2 ‘male friendly’ runs where people were happy for their care to be delivered by a male staff member, or have a male worker assist as a second carer when hoisting.