Rosebank Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Lessons learnt following accidents and incidents were identified to promote good practice. For example, there was a process in place for recording and reporting events that occurred such as accidents and incidents. The events were analysed as a way of looking for themes and trends and any lessons learnt. Lessons learnt were shared across the staff team to help reduce further occurrences.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. For example, staff worked well and shared relevant information with other professionals involved in people’s care and support such as dieticians and speech and language therapists.

The provider shared concerns quickly and appropriately. For example, safeguarding concerns were raised with the local authority. Staff had completed safeguarding training and were knowledgeable about the different types and indicators of abuse and the procedures for reporting safeguarding concerns.

The provider worked with people to understand and manage risks. Risk assessments had been completed, and personalised care plans had been developed to minimise any risk to people’s health and wellbeing. Staff told us these plans were clear to follow. Staff provided people with safe care and support to meet their needs and enabled people to do the things that mattered to them. A family member told us, “Staff know [relative] well and how to manage [relatives’ condition].”Throughout our visits we observed staff carrying out practices and using equipment safety.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. For example, the environment was well maintained and kept secure. A range of safety checks were carried out on equipment and utilities at the required intervals and records of them were maintained.

The provider made sure staff received effective support, supervision and development. For example, staff received regular formal supervisions and a yearly appraisal enabling them to discuss and review their work, performance, training and development needs. There were sufficient qualified, skilled and experienced staff. The staffing rotas showed the right amount of suitably skilled and experience staff were on duty each day and night. Recruitment processes were safe, and staff were provided with the training they needed for their role.

Systems were in place to assess and manage the risk of infection. For example, staff had completed infection prevention and control (IPC) training and had access to current IPC good practice guidance. There was a good stock of PPE available, and staff used and disposed of it safely.

The provider made sure medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened. For example, medicines were managed by staff who were suitably trained and competent. Medicines were safely stored, disposed of and administered. Medication administration records (MARs) detailed people’s prescribed medicines and instructions for use, including medicines prescribed to people to be given when required. MARs indicated people received their medicines at the right times and in the right way and people confirmed this. People told us they knew about the medicines they were prescribed and when they needed to be taken. People’s independence around the management of their medicines was promoted as much as possible. One person dispensed and administered their own medication under the supervision of staff.