- Care home
Weston Favell Houses
Assessment report published 8 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 30 October 2025 – 21 November 2025.
We started the assessment on 30 October 2025 and visited the service on 30 October 2025, 4 November 2025 and 6 November 2025. We reviewed documents and had follow up contact with the provider, finishing the assessment on 21 November 2025.
We carried out a comprehensive assessment of the service due to the length of time since our last rating. Our last assessment for this service was in August 2017, and we rated the service Good. At this assessment, the service has remained Good.
The service is a care home providing accommodation, nursing, rehabilitation and personal care for up to 3 people. At the time of our assessment there were 3 people living at the service. A registered manager was in place. The registered manager is registered with the Care Quality Commission (CQC) and is legally responsible for ensuring the service is compliant with legal and regulatory requirements.
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff completed safeguarding training and knew how to raise concerns. The provider assessed and managed the risk of infection and medicines were managed safely. Although we identified some areas for improvement in relation to care plans and risk assessments, we found staff were knowledgeable about people’s individual risks and how to keep them safe. We found there was enough staff deployed to meet people’s needs, and although there was a need to improve overall training compliance, we were assured by the action being taken by the provider.
The provider had a multi-disciplinary team (MDT) as part of their community services to assist the support team to provide effective care and support. The MDT was made up of staff from a range of disciplines, including nursing, occupational therapy, physiotherapy and psychology.
We found leaders and managers had embedded a person-centred culture where all teams, regardless of their function in the organisation, were working together to deliver the same vision and values.
The service was well-led. Leaders were capable, compassionate and inclusive and this had a positive effect on staff and people living at the service. Staff told us leaders, “Genuinely care,” and “The support I get from managers is amazing.” People told us the registered manager was, “Nice,” and “Helpful.” Relative feedback also reflected that of people and staff. Relatives said, “[registered manager] is approachable I am confident about speaking to [manager].” Another relative said, “[Registered manager] is extremely good at her job and staff are well trained.”
Although there was a need to strengthen some governance processes, and implement improvements, we were assured work was underway before the assessment concluded.
People's experience of this service
People were treated with kindness, compassion and dignity. People spoke positively about the care and support they received and expressed a high level of satisfaction. A person told us, “Staff are great. Very caring. Nothing is too much trouble.” Relatives also spoke highly of the service. A relative told us, “Yes, staff are kind and caring. They definitely treat [relative] with dignity and respect.” Another relative told us, “I definitely think staff are kind, caring and listen.”
People and their relatives told us they were treated as individuals. A relative told us, “Yes, I do feel that staff listen to my [relative] and treat [relative] as an individual.” Another relative told us, “They listen to [relative], and [relative] is encouraged to make choices that matter to [relative], for example, [relative] is a night owl, but nobody says go to bed.”
People and their relatives told us they were supported to have choice and control. We found people were being supported to live as independently as possible with support from the multi-disciplinary team (MDT). A person told us, “I do the shopping myself. I enjoy it. I also put the bins out and get them in each week” A relative told us, “They very much promote his independence and choice,” and, “Staff go out of their way to support [relative] for example taking [relative] to see [name of football club] and going with [relative] to see his sister”.
People were supported to take part in activities that were important to them. For example, meals out, shopping, or trips to the pub. A relative told us their family member was an, “Outdoors person who loved DIY and gardening.” Some people accessed the community and activities independently or with minimal support from staff. For example, one person told us they supported a football team, and they would go to watch matches independently but had an agreed safety plan with staff.