- Dentist
Otley Road Dental Practice
Assessment report published 11 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control. The practice should take action to implement recommendations in the practice's Legionella risk assessment.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in located in Harrogate and provides private dental care and treatment for adults and children.
The practice had 1 treatment room. At the time of our inspection, there was a total of 4 staff. We gathered feedback from all staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Very good service”.
“Efficient and prompt particularly kind to my [child] who was very nervous”.
“Very caring and always treated with respect”.
“Me and my teeth feel very well looked after”.
“The dentist and staff at this practice are genuinely caring and are excellent verbal communicators”.
Patients commented positively about the standards of cleanliness. “Pleasant, clean environment”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Very informative and thorough, I wouldn't consider using anyone else for my dental needs”.
“Always get advice and feedback on any required work”.
“[The dentist] always takes the time to explain everything that he does”.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.